At ToylandPK, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward refund policy to address your concerns.
1. Eligibility for Refund
- Time Frame: Refund requests must be made within 14 days of the purchase date.
- Condition of Items: To be eligible for a refund, the item(s) must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.
2. Non-Refundable Items
- Sale Items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.
- Customized Products: Personalized or custom-made products cannot be refunded unless they are defective or damaged upon arrival.
3. Process for Refund
- Initiating a Refund: To initiate a refund, please contact us at toylandinfopk@gmail.com or call us at 03158504290. Provide your order number, reason for the refund, and any relevant details.
- Return Shipping: Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
- Inspection: Once we receive your returned item, it will be inspected. You will be notified of the status of your refund after the inspection is complete.
4. Refund Method
- Original Payment Method: Refunds will be issued to the original method of payment within 7-10 business days after the return is processed.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
- If you would like to exchange an item for a different size or product, please follow the refund process and place a new order for the desired item.
6. Contact Us
If you have any questions or need further assistance, please don't hesitate to reach out to us at toylandinfopk@gmail.com or 03158504290. We're here to help!
ToylandPK Shop 48/91, 7th Floor, Central Plaza, Karachi Email: toylandinfopk@gmail.com
Phone: 03158504290